Setting up two-factor authentication

Two-factor authentication (2FA) adds a second step when you log in. After entering your password, you also enter a code from an authenticator app on your phone. This protects your account even if your password is compromised.

Enabling 2FA

1. In the top-left corner, click the Klang button to open the menu

2. Click Settings
3. Under My account, click Two-factor authentication

The page shows a description and an Enable button.

4. Click Enable

A dialog opens with a QR code.

5. Open your authenticator app (for example, Google Authenticator or Authy) and scan the QR code
6. Enter the 6-digit code from the app in the Authenticator code field
7. Click Verify
8. Save the backup codes shown on screen

Backup codes

When you enable 2FA, Klang generates a set of backup codes. Each code can be used once in place of the authenticator code if you lose access to your phone.

Store your backup codes in a safe place, such as a password manager. If you run out of backup codes and lose your phone, you will need to contact support to regain access.

Logging in with 2FA

1. Enter your email and password as usual
2. When prompted, open your authenticator app and enter the current 6-digit code
3. Click Verify

If you do not have access to your authenticator app, click Use backup code and enter one of your saved codes instead.

Disabling 2FA

1. In the top-left corner, click the Klang button to open the menu
2. Click Settings
3. Under My account, click Two-factor authentication
4. Click Disable
5. Enter a code from your authenticator app to confirm

After disabling 2FA, you will only need your password to log in.